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Customer Relations & Sales Coordinator

Face Lifting

SEA Aesthetic & Wellness Clinic, Pattaya
Employment type: Full-time
Location: 157 56-57 Pattaya-Na Kluea Rd, Bang Lamung, Chon Buri 20150
Working hours: [e.g. 6 days a week, 10:00–20:00, rotating shifts]

Starting salary:

  • Diploma (ปวส.): 18,000 THB/month
  • Bachelor’s degree: 20,000 THB/month

About SEA Clinic

SEA Aesthetic & Wellness is a premium aesthetic and wellness clinic in Pattaya, led by Dr. Prabhabhan (Dr. Pom) Kitbhoka, who has more than 18 years of experience in aesthetic medicine. We specialise in non-surgical face lifting, injectables, skin rejuvenation and wellness treatments, using only FDA-approved devices and medical-grade products. Our customers come from Thailand and around the world, and we’re known for safe, natural-looking results and warm, attentive care.

About the Role

We’re looking for an organised, friendly and results-driven Customer Relations & Sales Coordinator to manage every customer enquiry. You’ll be the first point of contact for new customers: answering questions, following up, booking consultations and making sure no lead is ever missed. You’ll also keep our customer records accurate, which helps us improve our Google and Meta advertising and bring in better-quality enquiries.

Key Responsibilities

Lead & enquiry management

  • Respond promptly to new enquiries during working hours from:
    • Website contact forms
    • Facebook and Instagram ads
    • LINE and WhatsApp
    • Facebook Messenger and Instagram DMs
    • Phone calls, emails and walk-ins
  • Monitor the clinic’s Facebook and Instagram pages regularly and reply to comments and messages.
  • Qualify each enquiry and recommend suitable treatments or a consultation with Dr. Pom.


Follow-up & bookings

  • Follow up politely and consistently with customers who haven’t responded, using phone, chat and email.
  • Book consultations and treatments, and send appointment reminders.
  • Follow up with customers who miss their appointments and help them reschedule.


Customer retention

  • Reconnect with previous customers and past enquiries with personalised messages about relevant treatments and offers.
  • Respect each customer’s contact preferences and privacy.


Records & reporting

  • Record every enquiry in the correct lead-tracking sheet, and in our CRM once it launches.
  • Avoid duplicate entries by checking existing records first.
  • Keep each lead’s status up to date: New, Unable to Reach, Qualified / In Progress, Converted, Not Qualified, Lost, or Invalid Contact Details.
  • Enter the actual billed amount for converted customers so we can track real sales and campaign performance.
  • Work closely with our marketing team to share feedback on lead quality.

Requirements

  • Fluent Thai and good spoken and written English. Additional languages (e.g. Chinese or Russian) are a plus.
  • At least [1–2] years’ experience in sales, customer service, front desk or a similar customer-facing role.
  • Experience in an aesthetic clinic, spa, beauty or hospitality business is an advantage.
  • Confident communicator on the phone and on chat apps (LINE, WhatsApp, Messenger).
  • Highly organised and detail-oriented, comfortable working with Google Sheets and learning a CRM system.
  • Warm, professional and well presented, with a genuine interest in beauty and wellness.
  • Proactive, target-minded and able to work independently.

What We Offer

  • Starting salary of 18,000 THB/month (Diploma) or 20,000 THB/month (Bachelor’s degree)
  • [Staff discounts on treatments]
  • [Paid training on our treatments and services]
  • A friendly, supportive team in a modern, premium clinic
  • Opportunity to grow with a fast-developing aesthetic brand

How to Apply

Send your CV and a short introduction to info@seaclinicth.com with the subject line “Customer Relations & Sales Coordinator – [Your Name]”.

You can also contact us on LINE or WhatsApp at 095 229 9553.

Only shortlisted candidates will be contacted.